Terms & Conditions

TERMS, CONDITIONS AND LIMITED WARRANTIES OF SALE, EQUIPMENT AND SERVICE

ACCEPTANCE AND TERMS: These Terms, Conditions and Limited Warranties of Sale, Equipment and Service (these "Terms and Conditions") contain the terms, conditions, and warranties applicable to the purchase and sale of diagnostic, programming and calibration devices, including the asTech All-In-One and Gen3 devices and the Opus IVS DriveSafe, DriveSafe NXT, CarDAQ Pro and CarDAQ NXT devices (the "Device(s)"), the license of software and identification products, including AiVS, ADAS MAP and ADAS MAP Pro (the "Software"), and delivery of related remote and in-shop services (the "Services") by Opus IVS LLC ("Opus IVS"), for devices, software and the platform, or Repairify, Inc. d/b/a asTech ("asTech"), for services (each the "Company" for its own products and services; together with their affiliates, the "Company Group"). The purchase and service agreement, equipment and service agreement, order form or registration record between the Company and the Customer into which these Terms and Conditions are incorporated is referred to herein as the "PSA"; Customer also accepts these Terms and Conditions by registering a Device, by requesting a Service on a Device or in the Connect application, and accepts each Service and its fee by continuing on screen or by confirming with the remote technician. Services are performed by asTech; Customer may receive invoices from asTech for Services and from Opus IVS for Devices and Software. In the event of conflict, the PSA controls over the current price schedule, and the price schedule over these Terms and Conditions. Capitalized terms used but not otherwise defined herein shall have the meaning ascribed to them in the PSA. The TEXT MESSAGING (SMS) PROGRAM – SMS TERMS section at the end of these Terms and Conditions (Section 15) sets out the terms of asTech Scan Alerts, asTech's scan completion text message program, and applies to any person who opts in to that program, whether or not that person is a party to a PSA; for a person who is not a party to a PSA, Section 15, read with the definitions in this ACCEPTANCE AND TERMS section, is the only part of these Terms and Conditions that applies to that person's participation in the program.

PRICES; PAYMENT TERMS: The prices, discounts, and incentive programs quoted in the PSA or in the Company’s current price schedule are subject to change at any time without consent of Customer; the current price schedule is available in the customer portal and on request. OEM license, access and related charges apply to Services that require OEM software, tools or data and are billed in addition to the Service price; current OEM charges are available on request and change from time to time. Such charges, and other pass-through or third-party charges (including estimating-system transmission charges, card convenience fees or surcharges, shipping and taxes), are not part of any monthly minimum under the PSA and are excluded from the amount used to determine whether a monthly minimum is waived. Customer shall make payments according to the schedule set out in the PSA. Any amount remaining unpaid thirty (30) days after its due date under that schedule shall bear interest at 1.5% per month or the maximum rate allowed by law, whichever is less. The Company may charge Customer a $25.00 service fee, or up to the maximum rate allowed by law, whichever is less, if Customer’s check, bank draft, electronic funds transfer, credit card, or other order for payment is dishonored or returned for insuﬃcient funds or any other reason. In the event of a payment default, Customer will be responsible for all of the Company’s costs of collection, including, but not limited to, court costs, ﬁling fees, and reasonable attorneys’ fees. In addition, the Company reserves the right to terminate or suspend delivery of the Device(s), the Software and/or Services, to deactivate Devices and to require return of equipment-as-a-service Devices until payment is received. Payments are made by credit card, debit card or E-Check/ACH on file, or on net thirty (30) day terms where the Company has approved an account in writing; credit and debit card payments carry a convenience fee tiered by transaction amount as stated in the PSA, unless the PSA or its Pricing Schedule provides for a percentage surcharge or another card fee, in which case the PSA or Pricing Schedule controls. Customer waives the right to dispute any billed amount unless the dispute is submitted to the Company in writing within ninety (90) days of the billing date; The Company will review the dispute and provide a written response and any corrective measure within thirty (30) days of receipt. Installation and training are not included in the price unless speciﬁcally described in the PSA. The Company’s prices do not include any sales, use, excise, or other taxes, all of which are the responsibility of Customer or any export crating, freight, or insurance, unless speciﬁcally set out in the PSA.

SMS TERMS: the terms for the Company Scan Alerts, the Company’s scan completion text messages, are at the end of this page under TEXT MESSAGING (SMS) PROGRAM – SMS TERMS (Section 15).

SPECIFICATIONS, PERFORMANCE: The Company reserves the right to change its products and its speciﬁcations at any time without notice. Speciﬁcations, depictions, and descriptions in any picture, catalogue, brochure, or other literature are subject to change without notice and do not constitute a sample, representation, warranty, or guaranty, and do not become a part of any PSA or of the purchase of the Device(s) and the Services.

LIMITED WARRANTIES: Subject to the terms and conditions set forth in the PSA, including these Terms and Conditions, the Company extends the following limited warranties:

DEVICE(S): For purchased Devices, the Company warrants to the Customer, only when the original purchaser, that the Device, excluding cables, shall be free from substantial defect in material or workmanship under normal use and service for the period of one (1) year after delivery to the Customer location; cables are warranted for ninety (90) days. The Company’s obligation under this warranty is limited solely to the repair or replacement, at the Company’s option, of the Device or any component part thereof. This warranty is not transferable. For Devices provided as equipment-as-a-service subject to a monthly minimum, the Company shall provide a universal coverage warranty, ensuring that Customer will always have an operating device, excluding cables, in new or like-new condition (as determined in the Company’s discretion) for the term of the PSA while the monthly minimum and all charges are current. Cosmetic damage, damage from accident, abuse, misuse, water, flood, fire or other external causes, damage from service by anyone not authorized by the Company, and damage from power or data cables not supplied by the Company are excluded.

SERVICES: Where a scan is performed using OEM software by the Company’s technicians, the Company stands behind the result as equivalent to a scan performed with an OEM-approved tool. Where the AiVS Scan or another aftermarket scan is used, Customer acknowledges that it is an aftermarket scan with an AI-written report that may be substituted for an OEM scan at Customer’s discretion but may not always have the same results; an aftermarket scan may omit or misinterpret fault codes, and Customer remains responsible for determining whether an OEM scan is required by an OEM position statement, a program or the repair, and for the safety and correct operation of the motor vehicle. Where a remote reprogramming performed by the Company fails due to an issue on the part of the Company, the Company may, at its discretion, re-perform the service at no charge and reimburse reasonable rental vehicle costs on approved claims of up to $25.00 per day for a maximum of three (3) days and, if the vehicle is more than 25 miles from the repair facility and requires towing, towing of up to $50.00 in total; this is Customer’s exclusive remedy. Remote programming is supported on OE new or OE reconditioned control units and parts only; programming that fails because of remanufactured or used components, an incorrect or defective part, performance parts or aftermarket tunes, a condition of the vehicle, or Customer’s failure to follow the Company’s instructions remains chargeable and Customer is responsible for rectifying the condition; recovery tools shipped to Customer remain the Company’s property, carry a fee of up to $25.00 per day if kept more than two (2) days after a recovery attempt, and are charged at full value if not returned. This warranty only applies if the Request for Service ("RFS") submitted by Customer is accurate and complete, including all required vehicle information; The Company is not responsible for failed or ineffectual Services due to an RFS containing inaccurate or incomplete information. This warranty is not transferable and the titled owner of the vehicle will not be deemed a third-party beneficiary of the PSA.

EXCEPT FOR THE EXPRESS WARRANTIES THE COMPANY MAKES IN THIS SECTION 4, THE COMPANY MAKES NO WARRANTY TO THE DEVICES, THE SOFTWARE OR SERVICES. THE COMPANY EXPLICITLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER STATUTORY, ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Customer waives any rights under the warranties set forth in this Section 4, and the Company shall have no obligations therefore, if any payment owing to the Company remains unpaid or if Customer’s account with the Company is in arrears. Product or service failures or defects caused by accidental damage, negligence, failure to maintain, unreasonable use, misuse (whether intentional or unintentional), abuse of the Device or the Services by Customer or the end user are excluded from the warranties in this Section 4. Such warranties shall be null and void for any Device (including any component part) or Service, which is modiﬁed or altered in any way by any person not authorized by the Company. The Company is not responsible for, and will not pay for, work performed, or repairs made by any other party unless prior written approval is obtained from the Company.

WARRANTY CLAIM PROCEDURE: To initiate a warranty claim, Customer shall contact the Company’s customer service at the number stated in the PSA or the customer portal. Notice of any warranty claim must be received by the Company within the warranty coverage time speciﬁed under Section 4 above or otherwise be barred. Repairs or replacements for qualifying warranty claims will be made within a reasonable time following the Customer’s notice. The Company will ship a pre-printed return label to Customer and Customer agrees to return the non-functioning Device to the Company’s address with original case; a replacement Device received under an RMA must be matched by return of the non-functioning unit within seven (7) days of receipt of the replacement, failing which the replacement charge stated in the PSA applies.

LIMITATION OF LIABILITY: Except as expressly set forth herein, the Company shall not be bound by any representation, promise, or inducement made by its agent or employee. The remedies of Customer set forth in these Terms and Conditions are Customer’s exclusive remedies. THE AGGREGATE LIABILITY OF THE COMPANY AND ITS AFFILIATES FOR ANY CLAIM OF ANY KIND FOR ANY LOSS OR DAMAGE RESULTING FROM, ARISING OUT OF, OR CONNECTED WITH THESE TERMS AND CONDITIONS OR FROM THE PERFORMANCE OR BREACH THEREOF, OR FROM THE MANUFACTURE, SALE, LEASE, DELIVERY, RESALE, REPAIR, OR USE OF ANY DEVICE, SOFTWARE OR THE COMPANY SERVICE, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY, OR OTHERWISE, SHALL IN NO EVENT EXCEED THE PRICE ALLOCABLE TO THE DEVICE (INCLUDING ANY COMPONENT PART) AND/OR THE COMPANY SERVICE WHICH GAVE RISE TO THE CLAIM. IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR COMPENSATORY, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL DAMAGES, OR ANY SIMILAR DAMAGES, WHETHER FORESEEABLE OR NOT, ARISING FROM OR RELATED TO ANY DEFECT OR FAILURE OF THE DEVICE AND/OR THE COMPANY SERVICE, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE OR BUSINESS OPPORTUNITY, OR LOSS BY REASON OF SHUTDOWN OF FACILITIES. Services are rendered remotely through the internet and remote diagnosis has limitations outside the Company’s control; The Company is not responsible for omissions or errors caused by information provided, or not provided, by Customer, for Customer’s intentional or unintentional misuse of a Device or scan data, or for changes made to a vehicle after the Device is disconnected, and Customer should review the full OEM scan results, not only the summary report, to verify completeness. The Company will not be liable, and Customer agrees to hold the Company harmless, where it is determined that Customer did not follow the Company’s recommendations or OEM recommended procedures, where the vehicle was not scanned by the Company, or where the loss arises from the willful misconduct or negligence of Customer.

SETOFF: Neither Customer nor any of its aﬃliates shall have any right to set oﬀ claims against the Company or any of its aﬃliates for the amounts owed under the PSA or otherwise.

WAIVER OF INSURED CLAIMS AND SUBROGATION: Customer and the Company, for themselves, for all other insured under any applicable insurance policy, and for their insurers under any applicable insurance policy, hereby waive any right of subrogation against each other and against their respective employees, agents, oﬃcers, suppliers, and aﬃliates, to the fullest extent permitted by each such policy.

CUSTOMER’S COVENANTS; INDEMNIFICATION: Customer covenants to the Company that Customer: (i) will use the Device, the Software and the Services only for their intended uses in a commercial vehicle repair business; is responsible for ensuring that a vehicle is safe to power up before a Device is connected and for physically verifying the vehicle before a remote session begins; will follow all instructions, documented and verbal, provided by the remote technician; and accepts full responsibility for all charges for Services requested and performed; will not use the Device and the Services for personal, family, or household purposes; will keep the Device in good repair; (ii) will train in the use of the Device and the Services all operators, service technician personnel, other employees, and third parties who deal with the Device and the Services; (iii) will be responsible for completing RFS’s accurately and completely, including all required vehicle information; (iv) will implement and comply with any and all applicable state, federal, national, regional, provincial, municipal, and other laws or regulations; (v) has determined without reliance on the Company that the Device and the Services are suitable components in Customer’s processes and services; (vi) will comply with the terms of the PSA without limiting the foregoing; (vii) has properly represented to the Company in writing the true destination, use, and ownership of the Device and will comply with all applicable requirements and restrictions of United States export laws and regulations; (viii) if ownership of with the Device is transferred, will notify the Company of the name and address of the new owner and will furnish the new owner with all manuals and instructions. Customer shall promptly notify the Company of any failure or ineﬀectual results from the Device or Services; (ix) will provide the Company with access to the Device, including mailing the non-functioning Device back to the Company in accordance with Section 5; and (x) Customer will furnish the Company with all information reasonably requested that is needed to perform the repair or replacement, at the Company’s option, of the Device or any component part thereof; and (xi) for Devices provided as equipment-as-a-service subject to a monthly minimum: the Device is and remains the exclusive property of the Company and will be returned upon request; Customer accepts full responsibility for the Device upon delivery; each Device is subject to the monthly minimum stated in the PSA for a minimum period of twelve (12) months, waived for any billing month in which Services invoiced on that Device, net of OEM license and access charges, meet or exceed the waiver threshold stated in the PSA, measured per Device and never per store, location or customer; early return leaves the monthly minimum payable for the balance of the period and replacement or RMA units continue the period; and if a Device is tampered with, disassembled, loaded with unauthorized software, reverse engineered, lost, stolen, damaged beyond normal wear, or not returned within thirty (30) days of request, the replacement charge stated in the PSA will be charged to Customer’s payment method on file, and removal or other use of a Device SIM card is charged at $1.00 per megabyte; and (xii) will not, during the term of the PSA and for one (1) year thereafter, directly or indirectly solicit or offer employment to any remote, in-shop or local technician employed by the Company, except with the Company’s prior written approval. Customer understands the Device, the Software and Services do not include any Internet communication services, operating supplies, or accessories. Customer is further aware that the Services shall be rendered remotely by and through the Internet and Customer is solely responsible for providing and maintaining its own secure, high-speed (minimum 10 MB/sec) Internet connection for non-mobile enabled Device(s) in order to receive the Services, including vehicle code analytics, delivered by the Company. The Company shall not be responsible for any failures caused by any Internet or Mobile Service Provider outages, Customer’s Internet Service Provider or Customer’s connection thereto.

INDEMNIFICATION: Customer shall defend, indemnify and hold harmless the Company, its officers, agents, affiliates, suppliers and employees for any and all liability arising out of or related to this PSA which was directly or indirectly caused by the negligent or grossly negligent acts or omissions or willful misconduct of CUSTOMER, its employees, agents, contractors, officers, directors, or successors.

SHIPPING: Unless otherwise stated in the PSA or agreed in writing by the Company, the Customer assumes responsibility for the Device FOB Shipping Point. As an accommodation to the Customer, the Company may pre-pay the cost of freight and add such cost to the invoice, but such prepayment shall not aﬀect the risk of loss or damage, which shall remain with Customer.

FORCE MAJEURE: The Company shall not be liable for any loss or delay due to acts of God, any change in or adoption of any law or regulation by a governmental authority, strikes, natural disasters, ﬁres, ﬂoods, earthquakes, severe weather, epidemics, pandemics, quarantine restrictions, war, terrorism, riot, delays in transportation, telecommunication infrastructure or Internet failures, inability to obtain necessary labor or materials from usual sources, or other causes beyond the reasonable control of the Company (collectively, referred to herein as “Force Majeure Events”). In the event of any delays in performance due to a Force Majeure Event, the date of delivery or performance shall be deferred for a period equal to the time lost by the reason of the delay.

CONFIDENTIALITY; OWNERSHIP: Customer and the Company shall each use their commercially reasonable efforts to avoid disclosure to third parties of any of Customer’s and the Company’s proprietary and conﬁdential information associated with, but not limited to, the Device and the Services. Customer shall use the Device and the Services only with Customer’s employees, agents, consultants, and representatives requiring access to the Device and the Services in order to perform vehicle repair services. Customer and the Company shall not be responsible for the use and disclosure of any such conﬁdential and proprietary information if the same is (i) in the public domain at the time it was disclosed; (ii) used or disclosed with the prior approval of the other party; (iii) already in the receiving party’s possession free from conﬁdentiality at the time of disclosure or independently developed by the receiving party without use of the proprietary or conﬁdential information; or (iv) becomes known to the receiving party from a third party without any obligation of conﬁdentiality and without any breach of conﬁdentiality by such third party. Notwithstanding anything to the contrary in the PSA, the Company retains all right, title, and interest in and to the Device and the Services, any modiﬁcations thereto and all materials provided by the Company to Customer. Customer shall not (i) copy, modify, or create any derivative work of, (ii) reverse engineer or otherwise attempt to derive source code (or the underlying ideas, algorithms, structure, or organization), or (iii) remove any patent or copyright notices, identiﬁcation, or any other proprietary notice from any hardware, software, copyrighted content, and any proprietary information related to the Device and the Services. DATA AND RECORDINGS: Customer understands and agrees that vehicle information, diagnostic and calibration data, imagery from Device cameras, recordings of calls with remote technicians, and repair data collected during a session or through the Software will be used by the Company Group to deliver and document the Services, to improve and develop products and services, for analytics and for the training of automated and AI-assisted tools; may be shared within the Company Group; may be used in aggregated or de-identified form for any purpose; and may be disclosed to vehicle manufacturers and insurers under programs in which Customer participates and to governmental or regulatory bodies where required by law or in connection with highway safety requests. Personal information of vehicle owners will not be shared with third parties except as required to deliver the Services or by law. Software, including AiVS, ADAS MAP and ADAS MAP Pro, is licensed, not sold, for Customer’s internal use for the term of the PSA; identification results assist the repairer, who remains responsible for verifying the repair against the manufacturer’s procedure.

GENERAL: The PSA contains the entire and only agreement between the parties with respect to the subject matter hereof and supersedes all prior oral and written oﬀers, negotiations, and understandings between Customer and the Company concerning the Device, the Software and the Services as described in the PSA. Any prior course of dealings or usage of the trade are excluded unless they are expressly incorporated in the PSA. In the event that one or more of the provisions of the PSA shall be found by a competent court of law to be invalid, illegal, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions contained herein shall not be aﬀected thereby, and the parties agree such provisions shall be reformed by such court of law to make such provisions enforceable to the maximum extent permitted by law.

All notices required or permitted to be given hereunder shall be in writing and shall be either hand-delivered, sent by recognized overnight delivery service, by facsimile, by email, or sent U.S. mail (in each case, delivery of notice shall be veriﬁed by registered or certiﬁed, return receipt requested or signature conﬁrmation).

Unless the PSA states otherwise, the PSA has a term of twelve (12) months from its effective date and renews automatically for successive twelve (12) month terms unless either party gives sixty (60) days written notice of non-renewal; either party may terminate the PSA for convenience on sixty (60) days written notice, and the monthly minimum for each equipment-as-a-service Device continues through the end of that Device’s original twelve (12) month minimum period notwithstanding any termination. Devices on a legacy platform (including the asTech All-In-One and Gen3) may be upgraded to a DriveSafe NXT or a CarDAQ NXT at Customer’s request by re-signing a new equipment and service agreement for the replacement Device; on execution the PSA terminates as to the exchanged Device without early-return charge, the exchanged Device is returned within thirty (30) days, and the new agreement governs. The Company may also, at its discretion, replace a Device with a current-generation Device where the existing Device has become obsolete or is no longer serviceable, and a replacement continues the PSA.

Section headings are for convenience only and shall not be construed to limit or modify the text in any Section.

Interpretation and enforcement of any PSA and the performance thereof will be governed by and construed according to the laws of the State of Texas, USA, without reference to the rules of any jurisdiction concerning conﬂicts of law and without application of the United Nations Convention on Contracts for the International Sale of Goods. With regard to any and all conﬂicts, controversies, and disputes between the parties arising out of or in relation to the PSA: (i) if Customer is a United States entity or person, including an entity or person of any State, Territory, or Protectorate of the United States, the parties hereto irrevocably submit to the exclusive jurisdiction of the Federal and State courts sitting in Dallas or Collin County, Texas, for ﬁnal adjudication of the matter in controversy, and they waive any claims as to inconvenient forum; CUSTOMER AND THE COMPANY HEREBY FURTHER WAIVE THEIR RESPECTIVE RIGHT TO TRIAL BY JURY OF ANY CAUSE OF ACTION, CLAIM, COUNTERCLAIM, OR CROSS-COMPLAINT IN ANY ACTION, PROCEEDING, OR HEARING BROUGHT BY EITHER PARTY AGAINST THE OTHER ON ANY MATTER WHATSOEVER ARISING UNDER, RELATING TO, OR IN ANY WAY CONNECTED WITH THE PSA, THE DEVICE OR THE SERVICES; and (ii) if Customer is not a United States entity or person, the parties hereto irrevocably submit the matter to ﬁnal and exclusive determination through arbitration in English, in Dallas, Texas, USA, under the auspices and International Rules of the International Centre for Dispute Resolution, under a single arbitrator, who is hereby authorized and instructed to award damages and issue injunctions, as well as to award costs to the party prevailing in such arbitration, and the parties consent to the jurisdiction of any court for the exclusive purpose of enforcement of the arbitral award.

Unless otherwise agreed to in writing by the parties, all documentation, signs, warnings, explanations, information, operating manuals, and training materials shall be provided by the Company only in English; Customer at its cost shall supply, in a timely fashion, translations of all such items into the language(s) of the country where the Device will be installed and operated and shall promptly place warnings and signs on the Device and supply translated documentation to users, operators, and others as reasonably expected or needed for safety, information, and compliance with applicable laws. Customer shall indemnify the Company with respect to any costs, damages, and other losses suﬀered by the Company, including but not limited to reasonable attorneys’ fees, for Customer’s failure of the timely and accurate supply of documentation and interpretation as provided in this Section 14(e).

TEXT MESSAGING (SMS) PROGRAM – SMS TERMS:

Section 15 last updated: Sept 25, 2026

(a) Applicability. This Section 15 governs asTech Scan Alerts, the scan completion text message program (the "SMS Program"), and applies to any person who opts in to the SMS Program ("you"), whether or not you are a party to a PSA. As to the SMS Program, this Section 15 controls over any conflicting provision of these Terms and Conditions. If you are not a party to a PSA, this Section 15 is the only part of these Terms and Conditions that applies to your participation in the SMS Program, except that capitalized terms that this Section 15 uses but does not define have the meanings given in ACCEPTANCE AND TERMS. Requests to opt out of the SMS Program are not subject to the written-notice requirements in the GENERAL section of these Terms and Conditions (Section 14(b)).

(b) Program description. When you select Text as your preferred contact method on a remote diagnostic scan work order in the asTech Connect application, asTech may send one automated, informational text message from an asTech toll-free number to the mobile number you provide, letting you know that the scan for that work order is complete and the asTech Device can be disconnected from the vehicle. SMS Program messages are transactional and relate only to the work order for which you selected Text. asTech does not send marketing or promotional messages through the SMS Program.

(c) Consent is optional. Selecting Text is not required to use asTech Connect or to receive asTech's remote diagnostic scan services. asTech Connect also offers Chat and Phone as contact methods, and you receive the same service whichever you choose. Consent to receive text messages is not a condition of any purchase. Enter only a mobile number that you use. By selecting Text, you confirm that you are the subscriber or an authorized user of that number.

(d) Message frequency. One message per work order for which you select Text.

(e) Message and data rates. Message and data rates may apply to messages asTech sends to you and messages you send to asTech. Contact your wireless provider for information about your text messaging or data plan.

(f) How to opt out. You can opt out at any time by replying STOP to any SMS Program message. You will receive a confirmation text that you have been unsubscribed, and you will receive no further SMS Program messages at that mobile number. You may also opt out by calling asTech Customer Service at 1-888-486-1166 or by any other reasonable means, and asTech will honor your request promptly and in any event within 10 business days.

(g) How to opt back in. Selecting Text on a later work order does not resume SMS Program messages to a mobile number that has opted out. If you opted out by replying STOP, the opt-out is recorded at the carrier level for the number that sends SMS Program messages, and asTech cannot resume messages on your behalf; reply UNSTOP to that number to opt back in. If you opted out in any other way, call asTech Customer Service at 1-888-486-1166 to opt back in. If you are not sure how your mobile number was opted out (for example, because someone else who uses it opted out), call asTech Customer Service and asTech will tell you which of these steps applies. Once you have opted back in, SMS Program messages can again be sent for work orders on which you select Text.

(h) What opting out affects. Opting out ends SMS Program messages to your mobile number. It does not change notifications within asTech Connect or work order report emails. If you do not want text messages about a work order, choose Chat or Phone as the contact method for that work order.

(i) Shared mobile numbers. Opt-out and opt-in requests apply to a mobile number, not to an individual asTech Connect account. If more than one person uses the same mobile number, opting out stops SMS Program messages for everyone who uses that number.

(j) Help. For help, reply HELP to any SMS Program message and asTech will reply with how to reach asTech and how to opt out. You can also use chat in asTech Connect or call asTech Customer Service at 1-888-486-1166.

(k) Supported carriers. SMS Program messages can be delivered to subscribers of major U.S. and Canadian wireless carriers, including AT&T, T-Mobile and Verizon in the United States and Bell, Rogers and TELUS in Canada. Carriers are not liable for delayed or undelivered messages. Message delivery depends on your wireless carrier and is not guaranteed.

(l) Privacy. asTech uses the mobile number you provide on a work order only in connection with that work order, including to contact you about it, and to keep records of text message consent and opt-outs. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For more information, see the asTech Privacy Policy.

(m) Changes. asTech may update this Section 15 or discontinue the SMS Program at any time. Updates will be posted on this page with a revised "Section 15 last updated" date.